Who we are 

TrueMoney is a leading international Fintech brand and is part of Ascend Money, a digital financial services venture of The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), two of the largest companies in Asia. We are now one of the largest financial life platforms in Southeast Asia, growing from just 1 market to 6 markets in a span of 2 years. We currently have significant operations in Thailand, Cambodia, Myanmar, Indonesia, Vietnam, and the Philippines.

Responsibility

• Oversee/supervise merchant/agent, corporate customers
• Recruit and oversee agents/merchants and customers.
• Provide training to agent/merchant and customer to ensure that quality meets our standard. 
• Manage stock of TrueMoney products based on metrics to agent/merchant and customer as required
• Facilitate reliable delivery of merchandising materials, ATM card, POS/Tablet to agent/merchant and customer.
• Manage merchant/agent and customer to ensure those necessary customer documents are returned within the set timeline if required.
• Handle agent/merchant and customer questions.
• Follow the reconciliation process for the cash received from agent/merchant and customer if required.
• Gather feedback from agents/merchants and customers to develop recommended solutions.
• Follow the call card consistently according to standard working procedure.
• Provide training to agents/merchant and customer to ensure that quality is met our standard 
• Ensure the quality of the network for merchant/agent and customer satisfaction.

• Marketing related:
• Promote and position TrueMoney marketing and merchandising materials.
• Work with stakeholders to implement marketing plan/ strategy 
• Monitor and report on competitive offerings in the market.
• Maintain and prepare sales reporting for the assigned areas.
• Implement business strategy for target accounts/region and account management plans.
• Track financial performance of each merchant/agent and take action where required