DUTIES & RESPONSIBILITIES

• Handling customer complaints and enquiries
• Must be understand about True Money products and service
• Must be keep in touch with relevant department to solve agent/customer’s issue appropriately
• Providing good quality service delivery to agent/customer
• Be friendly and helpful to meet the customer’s satisfaction
• Log report accurately

  SPECIFICATIONS

• Able to understand customer requirement & proposed solution.
• Keeping customers informed about services and promotions
• Provide accurate information about True Money products and services
• Handle customer complaints or refer them to appropriate area for action
• Following up to close the agent/customer’s issue effectively
• Take care in existing customer expansion
• Be able to satisfy customers and solve complaint with customer

  *working shift
  *from Mon-Sunday ( 2 days day offs rotated)
  *Big Holidays (rare day offs ) but provide OT