The terms and conditions apply to the usage of TrueMoney Virtual Mastercard (“Virtual Card”), which has been issued to you by True Money (Cambodia) PLC. (“TrueMoney”) by your request. 

The Terms apply to you and your use of Virtual Card and they are a binding legal agreement between you and us. By accepting and/or using this Virtual Card, you have read, understood, and agreed to be bound by all of these Terms and Conditions. These Terms take effect (begin) when you activate a Virtual Card through your TrueMoney Wallet App. TrueMoney may change these Terms from time to time. Such changes will take effect as soon as they have been published on our TrueMoney App or website. It is your responsibility to review the Terms before creating or using a Virtual Card and to take note of any changes. 

 

  1. Definitions

“Virtual Card” refers to VIRTUAL Mastercard issued to you by TrueMoney upon your instruction and eligible criterion, satisfactorily fulfilled TrueMoney’s requirement to provide the service. 

“TrueMoney Wallet” means the USD Wallet where your transactions will be reflected.

“TrueMoney App” refers to TrueMoney mobile application.

“OTP” refers to The one-time PIN (OTP) that may be required for you to complete a Transaction.

“CVV” The card verification value, a code that can be viewed on TrueMoney App.

“Transaction”  Any online transaction (through a website, telephone or mobile application), including Third-party Apps, eCommerce transactions, mail order telephone order transactions, in app purchases and scan-to-pay transactions, in terms of which you use your Virtual Card to pay a Merchant for their products or services.

“You” and “your” means the individual person or legal person who has received the Virtual Card and who are authorized to use the Virtual Card as provided for in this document.

“We,” “us” and “our” mean True Money (Cambodia) PLC.

  1. Your Virtual Card

You can create a Virtual Card at any time through TrueMoney Wallet App by following the necessary prompts. Your Virtual Card will be ready for use as soon as you have completed the process. Each Virtual Card you create will have a unique card number and a unique CVV number. Your Virtual Card will have a 4 years validity period, and your Virtual Card is linked to your TrueMoney Wallet. The Virtual Card is a prepaid and reloadable card. You can set the balance of the Virtual Card within limits provided by TrueMoney and according to the wallet limitations. In Case of Errors or Questions about your Virtual Card and Linked Wallet, please contact our Call Center at (855) 23 999639.

  1. Fees and interest

You will not receive any interest on your funds on Virtual Card. By using a Virtual Card you agree to be bound and pay all fees associated with your Virtual Card. You agree that we may from time to time amend the above fee charges related to Virtual Card at our sole discretion. You agree that any such fee may be deducted from your Wallet balance.

  1. Use of Virtual Card

If you allow another person to have access to your Virtual Card details, you are liable for all transactions made with the TrueMoney Virtual Card, Card Number, or Wallet Number, as well as all related fees and liabilities incurred by those persons. You are wholly responsible for the use of each Virtual Card Number according to the terms of this document.

You may use the Virtual Card, as applicable, to purchase goods or services wherever your Virtual Card is honored as long as you do not exceed the balance available in your Wallet and/or defined default limit or any limit set by you in the card settings. You should be aware that some merchants such as Flight Companies, Cinemas, or Hotel may require you to present the physical card for proofing purposes and can reject or refuse to accept the Virtual Card; therefore, you are required to read the merchant’s Terms and conditions before you purchase the products/service online. TrueMoney is not responsible for such rejection by the merchants accepting Mastercard.

You further agree not to use your Virtual Card for illegal transactions such as pornography, gambling, or any other illegal purposes as may be deemed illegal/unacceptable to TrueMoney.

You will not be authorized to stop payment on any purchase transaction originated by Virtual Card after the transaction is authorized. When you use your TrueMoney Virtual Card to pay for goods or services, we will debit the amount in your Wallet to cover the settlement. We will debit your Wallet in USD, before a settlement request from the acquiring bank although your Virtual Card is expired.

5. Spending limits that can be set on Virtual Card

TrueMoney may define different limits in order to protect and secure the use of Virtual Cards. Some forms of limits are given to you, at their discretion, to define for their usage purposes. A few standard limits are listed, including but not limited to,

The number of Active Virtual Cards is limited to 1 Virtual Card, Mastercard 

The daily purchase limit per one Virtual Card will be based on your wallet limitation. TrueMoney reserves its right to change wallet limitations from time to time to comply with the local and/or international regulatory requirements. You can set and change the purchase limit within this range anytime in the TrueMoney Wallet app. You can Freeze and Unfreeze the Virtual card anytime at your needs.

  1. Your responsibility

6.1 You are responsible for:

  1. looking after every Card and making sure that you keep your Card

details confidential and secure at all times;

  1. any and all activities that occur with your Cards, including all

activities of any persons who are in possession of your Cards,

with or without your permission.

6.2 If you do not keep your Cards secure, you give up any claim you may have for any loss or damage you may suffer because you have not kept them safe. After your Virtual Card details have been entered, we will assume that any instruction related to Virtual Card is genuine. If someone else uses a Virtual Card, we may carry out instruction as if you authorized it.

6.3 If your Virtual Card details are compromised in any way, somebody else can use the Virtual Card and you may lose the available balance on it. That person may also be able to gain unauthorized access to the Mobile App. We will not be responsible for any losses you suffer. You may also be held liable for any losses incurred by any other party due to someone else’s use of the Virtual Card.

6.4 You must check that your Transaction and the details of the Merchant are correct. We are not responsible for any loss you suffer if you enter the incorrect details for your Transaction or if you incorrectly repeat a Transaction.

 

  1. Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Virtual Card, you agree to accept credit(s) to Wallet in USD linked to such Virtual Card for such refunds. You are not entitled to such a refund if your Wallet has been closed.

 

  1. Virtual Card Cancellation, Suspension, and Expiry

Each Virtual Card is valid until the expiry date, once Virtual Card has expired or is canceled you cannot use it for any Transactions, but you can create a new Card. You can delete a Virtual Card at any time on your TrueMoney Wallet App if you do not wish to use it anymore. We reserve the right at our sole discretion to limit your on using the TrueMoney Virtual Card, including limiting or prohibiting specific types of transactions such as merchant types. We may refuse to issue a Virtual Card or cancel your Virtual Card with or without prior notice. You agree to not use or allow others to use an expired, revoked, canceled, suspended, or otherwise invalid TrueMoney Virtual Card. 

  1. International Transaction Fee – FOREX

Customers must have a USD balance to link and create a Virtual MasterCard. A KHR account is not allowed to be linked to the Virtual MasterCard. If you initiate a transaction in a currency or country other than the currency or country in which your TrueMoney Virtual Card was issued (USD), the amount deducted from your funds will be converted by Payment Schemes (i.e., Mastercard) into an amount in the local currency of your TrueMoney Virtual Card. Mastercard U.S.A. Inc. will establish a currency conversion rate for this convenience using a rate selected by Mastercard U.S.A. Inc. from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Mastercard U.S.A. Inc. itself receives or the government-mandated rate in effect for the applicable central processing date. In each instance, If you obtain your funds in a currency or country other than the USD currency, we may increase the currency conversion rate on top of the transaction amount and will retain this amount as compensation for our services. This charge is independent of and in addition to the currency conversion rate established by Mastercard U.S.A. Inc.

  1. Receipts

You should get or request an invoice at the time you make a transaction. You agree to retain your invoice to verify your transactions. In addition, you may verify your transactions in the Virtual card history and Wallet transaction history against your purchase invoice. You agree to examine and notify us of any errors, irregularities, discrepancies, claims or unauthorized debits or items whether made, processed or paid as a result of forgery, fraud, lack of authority, negligence, or otherwise by any person whatsoever.

You further agree that if you fail to advise us in writing to notify us of any errors, discrepancies, irregularities claims or unauthorized debits or items in the statement within twenty-one (21) days from, the date of the statement and notification is released, the records shall be conclusive evidence of the transaction entries and balances in your Wallet and you shall be deemed conclusively to have accepted all matters.

 

  1. Obtaining Balance and Transaction Information for Your Virtual Card

You should keep track of the number of funds available in your Wallet. If the balance remains insufficient, we reserve the right to close the TrueMoney Virtual Card, with prior notice. You may obtain information about the number of funds you have remaining in your Wallet by logging into the TrueMoney App.

 

  1. Confidentiality

We may disclose information to third parties about your Virtual Card or the transactions you make using your TrueMoney Virtual Card: (1) where it is necessary for completing transactions; (2) in order to verify the existence and condition of your Virtual Card for a third party, such as a merchant; (3) in order to comply with a government agency, court order or other legal reporting requirements; (4) if you give us your permission; (5) to our employees, auditors, affiliates, service providers or attorneys as needed.

 

  1. Our Responsibility for Failure to Complete Transactions

In no event will we be liable for consequential damages (including lost profits), extraordinary damages, or special or punitive damages. We will not be liable, for instance: (1) if, through no fault of ours, you do not have enough funds available in your Wallet to complete the transaction; (2) if a merchant refuses to accept your Card or provide cash back; (3) if an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction; (4) if access to your Card has been blocked after you reported your Virtual Card or Access Code lost or stolen; (5) if there is a hold or your funds are subject to legal process or other encumbrance restricting their use; (6) if we have reason to believe the requested transaction is unauthorized; (7) if circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or (8) for any other exception stated in our Agreement with you.

 

  1. In Case of Errors or Questions about your Virtual Card and Linked Wallet

You will need to call our Call Center at (855) 23 999639 as soon as you can if you think an error has occurred in your Wallet linked to Virtual Card.

 

  1. Lost or Stolen Cards numbers/Unauthorized Transfers

If you believe your Virtual Card details have been stolen, call our call center telephone number (855) 23 999639 or you may freeze/delete your Virtual Card immediately using your TrueMoney wallet.

 

  1. Your Liability for Unauthorized Transactions

You agree to exercise reasonable control over your Virtual Card, PIN(s) in accessing TrueMoney Wallet, etc., OTP, Username; Password(s), and any other access code related to your Wallet through digital channels. Tell us AT ONCE if you believe your Virtual Card, and/or OTP has been lost or stolen. Also, if your transaction history shows transactions that you did not make, including those made with your Card Number or Wallet Number, or you believe a transaction has been made without your permission, inform us AT ONCE OR FREEZE YOUR CARD IMMEDIATELY.

You are liable for all transactions posted to your Wallet linked to Virtual Card. It is at your sole responsibility to keep your banking details, including but not limited to, Username, PIN, Card Number, Expiry Date, OTP, etc.,

 

  1. Amendment and Cancellation

We may amend or change the terms and conditions of this Agreement at any time. You will be notified by push notification of any change in the manner provided by applicable law before the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time.

 

  1. No Warranty Regarding Goods and Services

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your TrueMoney Virtual Card. It is your responsibility to check and work with the merchants to ensure that you get your goods and service as agreed in the purchasing terms. 

 

  1. Anti-Money Laundering and Sanctions

 

19.1 You agree that TrueMoney may delay, block or refuse to process any transactions, cancel any access to TrueMoney Virtual Card and/or terminate TrueMoney Virtual Card Facility immediately and without prior notice to you without incurring any liabilities if TrueMoney suspects that:

(a). A transaction may be breached any laws or regulations in Cambodia or any other country;

(b). A transaction may be involved any person (natural, corporate, or governmental) that is itself sanctioned or is connected, directly or indirectly, to any person that is sanctioned under economic and trade sanctions imposed by the United States, the European Union or any country; or a transaction may directly or indirectly involve the proceeds of, or be applied for the purposes of, unlawful conduct.

 

19.2 You must provide all information to TrueMoney that TrueMoney reasonably requires in order to manage anti-money laundering or counter-terrorism financing and economic and trade sanctions risk or to comply with any laws in Cambodia or any other country. You agree that TrueMoney may disclose any information related to you to:

(a). Any law enforcement, regulatory agency, or court where required by any such law or regulation in Cambodia or elsewhere; and

(b). Any correspondent TrueMoney uses to make the payment for the purpose of compliance with any such law or regulation

19.3 You declare and undertake to TrueMoney that the processing of any transaction by TrueMoney in accordance with your instructions will not breach any laws or regulations in Cambodia or any other country.

 

  1. Miscellaneous

 

(1). One Time Password (OTP)

You agree and acknowledge to:

(i). Keep the password totally confidential and not reveal/ forward the password to any third party

(ii). Be responsible for interception/misuse of the OTP sent to you for the generation of the Virtual Card

 

(2) Internet Frauds:

The Internet is susceptible to a number of frauds, misuses, hacking and other actions, which could affect the making/use of Virtual Cards. Whilst we shall aim to provide security to prevent the same, there cannot be any guarantee against such Internet frauds, hacking and other actions, which could affect the making and use of the Virtual Cards. You shall separately assume/evaluate all risks arising out of the same.

 

(3). Technology Risks:

The technology for the Virtual Cards offered by us could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may also be possible that our site may require maintenance and during such time, it may not be possible to process the request of the customers. This could result in delays in the processing of instructions or failure in the processing of instructions and other such failures and inabilities. You understand and acknowledge that we disclaim all and any liability, arising out of any failure or inability by us to honor any customer instruction.

 

(4). Limits:

You are aware that we may from time to time impose maximum and minimum limits on the Virtual Cards. You realize, accept and agree that the same is to reduce the risks on you. For instance, we may impose transaction restrictions within particular periods or amount restrictions within a particular period or even limits on each transaction or the limits of cards created per day. You shall be bound by such limits imposed and shall strictly comply with them.

 

(5). Indemnity:

You shall indemnify us for and against all losses and damages that may be caused as a consequence of you not complying with any provisions in the Virtual Card’s Terms and Conditions.

 

  1. Governing Law:

 

This Agreement shall be construed and governed in accordance with the laws of the Kingdom of Cambodia.

 

  1. Language

 

These Terms and Conditions have been prepared in English. In the event of any inconsistency between the original English version and any translations, the English version shall govern.